Privacy Policy

We process names, email addresses and telephone numbers of others to whom we are asked to send information on the assumption that the person who provided the information obtained it in accordance with applicable law. If this assumption is incorrect, please do not ask us to send information to third parties on your behalf.

We may need certain of your information in order to provide services, such as street addresses to deliver packages, or to use our website or our apps, such as your IP address. In addition, we may be required by law to collect certain information, such as whether a package contains hazardous materials. Where such information is so required, we may be unable to provide you with our services unless you provide us with this information.

In accordance with applicable law, we may obtain your consent separately before collecting information by automated means using cookies or similar devices. To learn more about the cookies and similar devices we use.

 

Individual and business contact information (such as name, company name, physical address, email address and telephone or fax number). Shipping information (such as (i) shipping-related contact details like the sender’s, and consignee’s and/or neighbour’s name, physical address, email address and telephone number, (ii) signature for proof of delivery, (iii) IFH account number, and (iv) information given to us that helps us access locations to which we provide service) and information provided to us regarding the content of certain shipments, but only to the extent an identifiable person can be linked to such content. Information that enables us to verify an individual’s identity. Names, email addresses and telephone numbers of others to whom we are asked to send information. Information provided in response to surveys. Username, password and other credentials used to access IFH products and services. Social media handles, content and other data posted on our official social media pages or elsewhere on the Internet (such as other public locations), and information (such as email address and other information you allow to be shared) we obtain through IFH-related social media apps, tools, widgets and plug-ins (including third-party login services such as “Login with Facebook”). The geographic location of your mobile device if you use certain features of our apps. Payment information (including payment card details or online payment services number and invoicing address) and financial information (such as bank account numbers). Tax identification number in circumstances in which you request products or services for which this information is required, or in connection with certain promotions or prize draws. Other personal information that may be provided to us to obtain a IFH product or service

We may use the information we collect to:

Pick up, deliver and track shipments. Provide products and services you request (such as logistics, supply chain management, customs clearance and brokerage services, and financial services). Process and collect payments. Provide customer support and respond to and communicate with you about your requests, questions and comments. Send you tracking updates (from IFH and/or our business partners) and help you select convenient delivery options. Establish and manage your IFH account (including your online account on IFH.ie). Offer you products and services we believe may interest you. Communicate about, and administer your participation in, special events, programmes, surveys, contests, prize draws and other offers or promotions. Send information to your contacts if you ask us to do so. Process claims we receive in connection with our services. Operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analysing and enhancing our products, services, websites and apps; ensuring the security of our networks and information systems; performing accounting, auditing, invoicing, reconciliation and collection activities; and improving and maintaining the quality of our customer services). Perform data analyses (including market and consumer search and analytics, trend analysis and profiling, financial analysis and anonymisation of personal information). Protect against, identify and prevent fraud and other prohibited or illegal activity, claims and other liabilities. Comply with applicable legal requirements and our policies. Establish, exercise and defend legal claims. Monitor and report compliance issues.

We may process your personal information based on your consent, where required by law. If we request your consent, we will inform you of the intended purposes for which your information will be processed. Please note that if you choose to withdraw your consent, you may not be able to participate in or benefit from our services and initiatives for which you provided consent. We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

We do not sell or otherwise share personal information about you, except as described in this Privacy Notice. To perform our pick-up and delivery services, we share shipping information with third parties such as senders, consignees, third party payers and recipients. We also share personal information with third parties who perform services on our behalf based on our instructions. These third parties are not authorised by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

Information collected through third-party apps, tools, widgets and plug-ins (such as information obtained through third-party login services or relating to your use of a Facebook “Like” button) is collected directly by the providers of these features. This information is subject to the privacy policies of the providers of the features, and IFH is not responsible for those providers’ information practices.

We also may disclose information about you (i) if we are required to do so by law, regulation or legal process (such as a court order), (ii) in response to requests by government agencies, such as law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganisation, dissolution or liquidation).

 

Subject to applicable law, (i) you may obtain a copy of certain personal information we maintain about you or update or correct inaccuracies in that information through your IFH account on IFH.ie or (ii) you may have the right to obtain access to personal information we maintain about you by contacting us as indicated in the ” Contact Us” section of this Privacy Notice. To help protect your privacy and maintain security, we will take steps to verify your identity and/or may ask you to provide other details before granting you access to the information. In addition, if you believe that personal information we maintain about you is inaccurate, subject to applicable law, you may have the right to request that we correct or amend the information by contacting us as indicated below.

 

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use. Although we take steps to limit access to our facilities and vehicles to authorised individuals, information that is located on the outside of a package or letter may be visible to others.

 

Your personal information will not be stored for longer than necessary for the purposes for which they were collected or as required under applicable retention policies and/or in accordance with applicable law. Our retention policies reflect local statute of limitation periods and national statutory obligations of IFH.

 

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by email using the Email Application.